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Find answers and get the support you need.

Track Your Order

Your order status, tracking and returns are all in one place. No need to email us.

1

See your order status

Sign in with the email you used at checkout. We’ll email you a 6-digit code: no password needed, and orders placed as a guest show up too.

  • Order status and tracking link
  • Start a return or exchange
  • Order details and delivery address
Sign in with email

2

Have a tracking number?

It’s in your shipping confirmation email. We ship with UPS and USPS.

What your order status means

  1. Order confirmedYou get a confirmation email right away.
  2. Being preparedReady to Ship: same business day if ordered by 4 PM ET. Made for You: 1–4 business days.
  3. ShippedYou get an email with your tracking link. Tracking can take up to 24 hours to update.
  4. DeliveredUsually 2–4 business days after shipping in the U.S.
How do I track my order?

You will receive a shipping confirmation email with a tracking number as soon as your order leaves our studio. Tracking can take up to 24 hours to update after the carrier scans your parcel. You can also sign in with your checkout email on this page to see your order at any time. We ship with USPS and UPS; orders to P.O. Box addresses are delivered by USPS.

Track your order

I haven’t received a shipping email yet.

Check your spam or promotions folder for an email from MOBODUC. Ready to Ship pieces ordered by 4 PM ET on a business day ship the same day; Made for You pieces ship within 1–4 business days. You can always sign in with your checkout email above to see the current status of your order.

Can I change my address or personalization after ordering?

Please double-check your address and spelling before you check out. Many pieces are prepared and shipped the same day, so we can’t guarantee changes after an order is placed. If you spot a mistake, email us at custom@moboduc.com within 30 minutes of ordering with your order number and we’ll do our best to update it before it ships. Once an order is with the carrier, we may not be able to redirect it.

What if tracking says delivered but I cannot find my order?

Please contact us within 14 days of the delivery date. We will review the shipment with the carrier and work with you on the best resolution.

What does “business day” mean?

Business days are Monday through Friday, excluding U.S. federal holidays. Orders placed on weekends or holidays are evaluated from the next business day for quoted processing times, although we may process and ship some orders sooner.