Returns & Exchanges

Every piece Moboduc sells can be returned within 30 days of delivery, personalized, engraved, custom-made, sale items and earrings included. Standard pieces are refunded to your original payment method; personalized pieces are returned for store credit or an exchange. Items should be unworn, unused and in their original condition. Request your return within 30 days of delivery, then send it back within 14 days.

Yes. Personalized, engraved and custom-made pieces can be returned within 30 days of delivery. Because these pieces are made specifically for you, they're returned for store credit or an exchange rather than a refund to your original payment method. Store credit is valid for 1 year from the date it is issued.

If the engraving isn't what you expected, contact us before starting a return — in most cases we can remake your piece, even if the original order had a typo.

Yes. Sale and discounted items follow the same 30-day return policy. Earrings can also be returned within 30 days if they are unworn and in their original condition.

Sign in to your Moboduc account, open your order and select Return. Choose the items and reason for your return, and we’ll email you a prepaid, tracked return label. Send the return back within 14 days of your request. If the return option is unavailable, contact us and our team will help.

Start your return →

We provide a prepaid, tracked return label and deduct a flat fee from your refund — $7.95 in the United States and $30 for Canada and Europe. Original shipping charges are not refunded. If the return is because of a damaged, defective or incorrect item, or a delivery problem on our side, we cover the return shipping.

Carrier transit time varies by destination. Once your return reaches us, our team inspects it within 3–5 business days. Approved refunds are issued to your original payment method. Your bank or card provider may need additional time to post the refund. Store credit for personalized pieces is issued as soon as your return is approved and is valid for 1 year from the date it is issued.

Yes. If you’d like a different size, style or finish, start a return and tell us what you’d prefer. We’ll confirm availability and arrange the exchange. Exchanges are available on all pieces, including personalized ones.

Contact us as soon as you can. We’ll arrange a replacement, correction, or refund — whichever works best for you. We cover the return shipping, including for personalized pieces.

Contact us. We’ll review the tracking and open a claim with the carrier when needed — you don’t need to deal with the carrier yourself. If tracking shows delivered, contact us within 14 days of the delivery date. If your order never arrived, contact us within 30 days of the ship date.

Yes. International orders can be returned on the same 30-day terms. Contact us before sending anything back so we can provide the correct label and customs paperwork. A $30 return shipping fee applies to Canada and Europe. Import duties and taxes paid to your local customs authority are not refunded by Moboduc.

Contact us. We can’t issue a refund once the window has closed, but if the piece is unworn we may be able to offer an exchange.

Yes. Contact us with whatever order information you have and we’ll help. We won’t contact the gift giver unless you ask us to.

Use a small, rigid box whenever possible. Include the original packaging where available, keep pieces separated, and keep your tracking receipt until your return has been received and your refund is complete. See our detailed packing guide for step-by-step instructions.

How to pack your return →