Return Policy

How do I make a return?

Returns must be initiated within 30 days of receiving your order. Items must be unused and in the original packaging.

 

Return by mail

Reach out to our customer support team at custom@moboduc.com to initiate the return process with your order number and details about the item you wish to return. Print the shipping label and drop off your return at original condition and box a Fedex/UPS/USPS shipping center location.

 

Return in store

You can visit any of our retail stores and present your order confirmation or packing slip as proof of purchase. All items must have the original tags attached.

 

Refund process

Upon receiving the returned item, we will inspect it to ensure it meets our return policy criteria. If the return is approved, a refund will be processed to the original payment method.

 

Non-Returnable items

Certain items may not be eligible for return due to hygiene, final sale, or other reasons. These items will be clearly marked on the product page.

 

Do you offer refunds or exchanges?

 

Yes, we offer refunds and exchanges within 30 days of purchase. To be eligible for a refund or exchange, items must be returned in their original condition, with all tags and packaging intact. Please note that any exceptions, e.g., sale items, refurbished products are not eligible.

 

For returns or exchanges, please contact our customer support at custom@moboduc.com . Refunds will be processed to the original payment method within 3 of days days of receiving the returned item.

 

However, we are committed to ensuring customer satisfaction. If you receive a damaged or incorrect item, please contact us immediately at custom@moboduc.com . We will review the situation and strive to resolve the issue, which may include a replacement, discount, or store credit.